Privacy policy
ŚHANTA
Privacy Policy
Last updated: 25 April 2026
Your trust is not something we take lightly.
Śhanta operates this store and website, including all related content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Śhanta is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.
What information we collect.
When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you or another person. This does not include anonymised or de-identified information. Depending on how you interact with Śhanta, we may collect or process the following:
· Contact details — your name, address, billing and shipping address, phone number, and email address.
· Financial information — credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
· Account information — your username, password, security questions, preferences and settings.
· Transaction information — items you view, add to your cart, wishlist, purchase, return, exchange or cancel, and your past transactions.
· Communications — information you share when you contact us, including customer support enquiries.
· Device and usage information — information about your device, browser, or network connection, your IP address, unique identifiers, and how you interact with the Services.
We collect this information directly from you, automatically through the Services (including cookies and similar technologies), from our service providers, and occasionally from partners or other third parties.
How we use your information.
We use your personal information thoughtfully and only where there is a legitimate reason to do so. This includes:
· To provide and improve the Services — processing your payments, fulfilling your orders, remembering your preferences, sending account notifications, managing returns and exchanges, arranging shipping, and creating a personalised shopping experience for you.
· For marketing and communications — sending promotional emails, text messages, or other communications where you have opted in. We may also show you relevant advertisements on the Services or other websites based on your activity. You may opt out at any time.
· For security and fraud prevention — authenticating your account, detecting and investigating potentially fraudulent, illegal, or malicious activity, and keeping the Services secure.
· To communicate with you — providing customer support and maintaining our relationship with you.
· For legal reasons — to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.
How we share your information.
We do not sell your personal information. We may share it in the following limited circumstances:
· With Shopify and our service providers — including payment processors, delivery partners such as DHL Express, data analytics providers, customer support tools, and cloud storage services who perform services on our behalf.
· With business and marketing partners — to provide marketing services and show you relevant advertising. These partners operate under their own privacy policies. Depending on where you reside, you may have the right to opt out of such sharing for targeted advertising purposes.
· When you direct us to — for example, when arranging delivery to a third party or connecting via social media widgets or login integrations.
· With our affiliates or within our corporate group.
· For legal reasons — to comply with applicable legal obligations, respond to subpoenas or government requests, enforce our terms or policies, or protect the rights and safety of Śhanta, our customers, or others.
· In connection with a business transaction — such as a merger, acquisition, or bankruptcy, where your information may be transferred as part of that transaction.
Our relationship with Shopify.
The Services are hosted by Shopify, which collects and processes certain personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.
In addition, Śhanta uses certain Shopify enhanced features that incorporate data from your interactions with our store, along with other merchants and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information and for responding to requests to exercise your rights over that data.
To learn more about how Shopify handles your personal information and to exercise any related rights, please visit the Shopify Consumer Privacy Policy at privacy.shopify.com/en or the Shopify Privacy Portal.
International transfers.
Your personal information may be transferred to, stored, and processed in countries other than where you reside. This includes transfers facilitated by Shopify and our other service providers.
Where personal information is transferred out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country that has been determined to provide an adequate level of protection.
Third-party links.
Our website may contain links to third-party sites or platforms not affiliated with Śhanta. We are not responsible for the privacy practices, security, or content of those sites. We encourage you to review their privacy policies before sharing any personal information.
Information you share on public or semi-public venues, including third-party social networking platforms, may be viewable by other users without limitation as to its use by us or third parties. Our inclusion of such links does not imply endorsement of those platforms or their operators.
Children's data.
The Services are not intended for use by children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us at info@shantadubai.ae and we will take steps to delete it.
As of the date of this Privacy Policy, we do not knowingly share or sell personal information of individuals under 16 years of age.
Security and how long we keep your information.
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. However, no security system is entirely impenetrable, and we cannot guarantee absolute security. We recommend that you do not share sensitive information through unsecured channels.
We retain your personal information for as long as necessary to provide the Services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your rights.
Depending on where you reside, you may have the following rights in relation to your personal information. These rights are not absolute and may be subject to certain conditions under applicable law:
· Right to access — to request a copy of the personal information we hold about you.
· Right to correct — to request that inaccurate personal information be corrected.
· Right to delete — to request the deletion of your personal information, subject to certain exceptions.
· Right to portability — to receive your personal information in a structured, commonly used format and to request its transfer to a third party in certain circumstances.
· Right to opt out of marketing — you may unsubscribe from promotional communications at any time using the unsubscribe link in any email we send you. We may still send non-promotional communications related to your account or orders.
To exercise any of these rights, please contact us at info@shantadubai.ae. We will respond in a timely manner as required by applicable law. We may need to verify your identity before processing your request. You may also designate an authorised agent to make requests on your behalf, subject to proof of authorisation. We will not discriminate against you for exercising any of these rights.
For rights related to data processed directly by Shopify, please visit https://privacy.shopify.com/en.
Complaints.
If you have concerns about how we handle your personal information, please contact us at info@shantadubai.ae. If you are not satisfied with our response, you may have the right to appeal our decision by contacting us directly, or to lodge a complaint with your local data protection authority.
Changes to this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable law. When we do, we will update the date at the top of this page and provide notice as required by applicable law. We encourage you to review this policy periodically.
Contact.
For any questions about this Privacy Policy or how Śhanta handles your personal information, or to exercise any of your rights, please reach us at:
Email: info@shantadubai.ae
Website: https://www.shantadubai.ae/
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ŚHANTA
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