Every icon is submitted to a certified third-party authentication service before it is ever listed. We examine stitching, hardware, date codes, serial numbers, leather grain, and brand stamps. Every icon receives a certificate before it is offered for sale.

We do not list first and verify later. Authentication is not a feature of what we do — it is the foundation.

Yes. Every Śhanta icon is accompanied by an authentication card with its certificate reference number. The full certificate is accessible by scanning the QR code on your authentication card, which links directly to the verified certificate online.

Śhanta takes full responsibility. Notify us within seven days of delivery with documentation from a recognised authentication provider. A full refund will be issued and return shipping will be fully arranged and covered by Śhanta — at no cost to you.

All items undergo thorough authenticity and quality checks before being classified into one of the following categories:

Yes, without exception. Every item is photographed and described with full attention to detail. Any signs of wear or imperfections are disclosed in the product description and condition grade. What you see is exactly what arrives.

We do not offer a warranty on pre-owned icons. However, we do everything we can to give you a clear and complete picture of each item — through detailed photography, honest condition grading, and full disclosure of any characteristics.

For additional photos or questions about a specific icon, feel free to get in touch.

We want your icon to stay as beautiful as the day it arrived. For professional aftercare — cleaning, leather conditioning, hardware polishing, and restoration — we refer you to a specialist in this field.

Get in touch and we will point you in the right direction.

Whether you are buying for yourself or for someone you love — at Śhanta, every order is a gift.

When your icon arrives — personally in Dubai, or via DHL Express across the UAE and KSA — it is ready to be received exactly as it is. No further wrapping needed.

If you would like a personalised note included for the recipient, simply get in touch before your order is dispatched.

Is it for someone special? Reach out to us and we will make it more personal with a handwritten note.

Every Śhanta icon carries a security tag attached to the hardware before it leaves our hands.

This protects every icon from being worn or used and then returned — ensuring that every Śhanta buyer receives their icon in the exact condition it was verified and graded in. It is how we protect both the integrity of each icon and the trust of our community.

Take your time before removing the tag — review the icon carefully. Once the tag is removed, the item is considered accepted and cannot be returned.

Śhanta accepts all major credit and debit cards — Visa, Mastercard, and American Express — as well as Apple Pay. All payments are processed securely and Śhanta does not store payment details.

Instalment payment options will become available soon through Tabby and Tamara, allowing you to split your purchase across four payments.

Prices are displayed in AED. Delivery is complimentary across the UAE. We're working on bringing Śhanta to Saudi Arabia soon.

All orders are final once confirmed. Each Śhanta icon is one of a kind and preparation begins immediately upon order confirmation — we are therefore unable to accept cancellations.

If you believe an error has been made, get in touch as soon as possible and we will do our best to assist.

Each Śhanta icon is one of a kind — only one of each is available. We are unable to hold icons without a completed purchase. For questions about a specific icon, reach out before purchasing.

Śhanta offers complimentary delivery across the UAE and KSA (coming soon) — included in the purchase price, no additional charges at checkout.

For Dubai orders, a member of the Śhanta team brings your icon to your door personally — not a courier, not a reception desk. We will contact you to arrange a delivery time that suits you. Your presence or that of a trusted recipient is required.

Yes — fully insured for the complete purchase value. In the rare event of loss or damage in transit, Śhanta manages the DHL claim directly on your behalf. A signature is required upon delivery for all DHL orders.

For DHL orders, you will receive your tracking number within 24 hours of dispatch, trackable at dhl.com. For Dubai personal deliveries, we will confirm your arrival time directly — no tracking link needed.

All sales are final, except where:

• The item is significantly different from its description — including undisclosed major damage affecting condition or value.
• The item is proven not to be authentic — supported by documentation from a recognised authentication provider.

Return requests must be raised within 48 hours of delivery via our contact form. The security tag must remain intact.

Return shipping is the customer's responsibility — except in the case of a confirmed authenticity dispute, where Śhanta arranges and covers return shipping in full. For Dubai personal deliveries, we arrange collection at no cost to you.

Once received and approved, refunds are processed within five to seven business days to the original payment method. 

We do not have a physical store or showroom. Our entire collection is online. Would you like to book a private shopping appointment? Get in touch and we will arrange it.

In doubt? You can book a private shopping appointment. More information and availability via our contact form.

For questions, comments, or concerns, you can reach us through:

• Contact form: shantadubai.ae/pages/contact
• Email: info@shantadubai.ae
• Instagram: @shantadubai

We aim to respond as quickly as possible.